Returns & Refund Policy

We try our best to sufficiently protect our products during transit, but unfortunately, damages do occasionally happen when shipping glass and beverages long distances. If there is an issue with breakage, please email us.

Due to the nature of our products for health and safety reasons, and for Safety compliance across all of our Fulfillment centers, we are unable to accept returns. We cannot accept returns and/or issue refunds based on flavor preference and/or dislike of taste alone. 

If you are trying these products for the first time, we recommend you order only the amount you need to try and taste them for the first time. We cannot accept returns of duplicate bottles from orders containing multiple quantities of the same products. 


Damages | Incorrect Items 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you have received the wrong item.

When reporting damaged items, please email us and include photos of the damage as soon as possible after delivery. We would love to hear from you and make the situation right. 

Damage to outer packaging: We do everything we can to protect this en-route, but damage may occur to the branded box surrounding the cans. When damage occurs, we can only offer replacements or refunds if the cans inside are damaged or broken during transit. Replacements cannot be provided for damage to the pack box alone. 

**PLEASE NOTE: Refunds will not be processed for damages reported more than 14 days from order delivery date.

Missing Orders | Missing or Lost in Transit

Should you not receive your order in a timely manner, please start by checking the tracking information. Often times packages are marked as delivered before they are actually dropped off by a carrier. Should you receive a delivery confirmation without a package arriving, please wait 24-48 hours to see if the package arrives. 

If your shipment has not arrived despite being marked as delivered, after waiting a short period of 24-48 hours as mentioned, please notify us within 2 weeks of the order being marked as delivered. We are unable to assist in filing claims to open carrier investigations if notified after 3 weeks since the package was marked as delivered.

In this case, the quickest way to get the products you ordered would be to place a second order. Should the opened shipping claim/investigation find that the original package was lost, we would then be able to issue a refund for the initial order. 

Order Cancellations

If you change your mind after placing an order, please contact us right away. Any order which is unprocessed can be canceled and refunded. Once an order is fulfilled and/or shipped from our facility, we can’t stop our re-route packaged which are in transit. 


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

Refunds are subject to confirmation of condition for damages and any other situations. Once condition is assessed through photo evidence, or inspection of returned items, refunds will be issued electronically and a confirmation email sent.  Refunds cannot be issued due to dislike of product taste. 

For other questions related to refunds, please email us.

Returns & Exchanges 

Again, for health and safety compliance, in most cases we cannot accept returns, or make exchanges. If you believe your situation warrants a return/exchange, please  email us. 

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

**PLEASE NOTE: Items sent back to us without first requesting a return will not be accepted.

Shipped to Incorrect Address:

The shipping address for orders are electronically and automatically copied to the Shipping label for your package as entered during the Checkout. No member of our team hand-enters shipping addresses. 

Should you incorrectly enter your address during Checkout, please place a new order with the correct information, and notify us of the incorrectly-entered address. We will do our best to get the products from the incorrectly addressed order back to our facility. If we are successful, and those products are returned in good condition, refunds may be processed for the product cost only. 

*PLEASE NOTE* If you chose to Checkout with PayPal or another third-party payment portal, your address information as stored in that system (which we do not have access to) may differ from your intended shipping address. Please double-check your shipping information when using one of those options at Checkout. 

For situations outside of the above circumstances, or any questions related to returns, refunds or exchanges, please contact us or email at

Thank you for shopping

Alejandra Rangel, Founder